We’re Here to Help

Welcome to Maravi Canada’s Technical Support page. Our team of experienced technicians is committed to providing you with exceptional service and support for all your computer and server equipment needs.

Support Options

Live Chat Support

Connect with our technical specialists in real-time. Hours: Monday to Friday, 8:00 AM – 8:00 PM EST Weekend Hours: Saturday, 9:00 AM – 5:00 PM EST

Phone Support

Call our dedicated technical support line for immediate assistance. Phone: 1-800-MARAVI-TECH (1-800-627-2848) Hours: Monday to Friday, 8:00 AM – 8:00 PM EST

Email Support

Send us your technical inquiries by email. Email: techsupport@maravicanada.com Response Time: Within 24 business hours

Remote Assistance

For complex issues, our technicians can provide remote desktop support with your permission. Availability: By appointment

Common Technical Issues

Hardware Troubleshooting

• Server configuration issues
• Hardware compatibility checks
• Component failure diagnosis
• Performance optimization
• Temperature management

Software Support

• Operating system issues
• Driver installation and updates
• Software compatibility
• Security software configuration
• RAID setup and management

Networking Solutions

• Network configuration
• Router and switch setup
• Connectivity troubleshooting
• Firewall configuration
• VPN setup assistance

Warranty Support

All Maravi Canada products come with manufacturer warranties. Our technical support team can assist you with:

• Warranty verification
• RMA (Return Merchandise Authorization) processing
• Replacement parts coordination
• Advance replacement options for business customers
• Extended warranty information

Business IT Support

For our business customers, we offer additional technical support services:

• Priority queue access
• Dedicated technical account manager
• 24/7 emergency support (for eligible service plans)
• On-site technical support (additional fees may apply)
• Custom server configuration consulting

Self-Service Resources

Knowledge Base

Browse our comprehensive Knowledge Base for step-by-step guides and solutions to common issues.

Video Tutorials

Visit our YouTube channel for instructional videos on setup, maintenance, and troubleshooting.

Driver Downloads

Access the latest drivers and firmware updates for your Maravi Canada products here.

Product Manuals

Download user manuals and technical documentation for all our products from our Documentation Center.

Feedback

We continuously strive to improve our technical support services. Please share your feedback and suggestions by completing our Customer Support Survey.

Technical Support Policies

Service Level Agreements

• Standard Support: Response within 24 hours
• Premium Support: Response within 4 hours
• Enterprise Support: Response within 1 hour

After-Hours Support

Available for customers with Premium and Enterprise support plans.

On-Site Technical Support

Available in select Canadian cities for an additional fee.